Palm Island Resort & Spa FAQs

Based on questions that we regularly hear in our call center, we created this section with detailed answers to further assist you.

Rooms

Can my room be upgraded?

Yes, upon availability and at an additional charge payable at the resort.

Is bottled water provided in the fridges in the guest rooms?

Our green practice beliefs prevent us from providing bottled water. However you can refill your reusable bottles at any time from our bars and restaurants.

Are the fridges in the Villas stocked?

Yes, there is a beverage stocked fridge in the Villas.

Are there hairdryers, iron and ironing boards in the rooms?

Yes, hair dryers, irons and ironing boards are in every room.

Is it safe to drink the tap water?

Yes, the tap water is drinkable.

Are there safes in the rooms and are they included?

Yes, there are safes in the rooms at no additional charge.

Can I have room service?

This service is not offered currently.

What is the voltage in the rooms?

Voltage is 110 volts 60 cycles.

Are there alarm/clock radios in the rooms?

Yes, in all rooms

Do any of the rooms have bathtubs?

Yes – all Palm View rooms and Island Lofts have lovely big bathtubs and showers, with plenty of room for two!

Do you have rooms for disabled people?

No.

What are the differences between the room categories?

Beachfront rooms are only feet from the beach; Palm View rooms have views of the garden or the ocean. Island Lofts are located in a private garden and overlook the ocean.

Are the rooms air conditioned?, Do they have ceiling fans?

Rooms have both air conditioning and ceiling fans.

What is the capacity of each room category?

  • Beachfront Rooms: 2 guests
  • Palm View Rooms: 3 guests
  • Seagrape Suites: 3 guests
  • Island Lofts: 2 guests
  • Sea Feathers Villa: 6 guests
  • Southern Cross Villa: 4 guests
Children

Do you have children's menus?

To maintain Palm Island Resort & Spa’s peaceful and romantic atmosphere, we do not accept resort bookings for children under 16 years of age from January 3 to April 8. Children 12 years of age and older are welcomed from April 9 to January 2.

Are children permitted at the resort?

To maintain Palm Island’s peaceful and romantic atmosphere, we do not accept resort bookings for children under 16 years of age from January 3 to April 8. Children 12 years of age and older are welcomed from April 9 to January 2.

Activities

When is the Manager's Cocktail Party?

Every Wednesday at 6:30pm – just in time to watch the sun hit the horizon.

What type of evening entertainment is on offer?

There are local musicians and bands playing every night, apart from Tuesdays which is our Silent Movie night on the beach.

Do you rent bikes?

Bicycles are available at no charge. Ride the bike paths for a glimpse of all the amazing vistas from the island.

Can we scuba dive, fish and snorkel?

Yes, there are many excursions available through local tour and excursion providers. Our Reception Desk will be happy to arrange these trips for you. You will find all the information on day trips and activities here.

Transportation

Do you provide transportation to nearby churches on Sunday?

Yes, if you wish to attend a local service, we will take you to Union Island.

Dining

Do your restaurants and bars pour brand liquor?

Yes, all restaurants and bars have brand liquors and we serve local beer.

I have a restricted diet due to allergies, will I be limited to the items on the menu?

Due to the all-inclusive nature of the resort, and the large scale of our food and beverage operations, the resort cannot guarantee that food items will not come in contact with potential allergens even if a particular dish does not normally include these ingredients. Guests who may have severe allergic reactions to certain foods and allergens should take precautions.

The resort cannot guarantee that exposure to potential allergens will not occur. The resort frequently receives questions regarding special dietary needs and restrictions. In an all-inclusive setting, the resort is not able to accommodate individually tailored meals for specific guests.

The resort does offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, the resort is not able to cater to specific individual needs such as gluten free, allergen free, religious observance, or similar custom made dishes. We thank you for your attention and understanding.

Do you provide snacks between meals?

There is Afternoon Tea provided daily.

Do I have to make reservations for dinner?

Reservations are only required for the Sunset Grill.

Is there a dress code?

We ask our guests to be island chic by day and elegantly smart in the evenings. By this we mean: In the restaurants, shoes are worn and bathing suits are covered. After 6:30 p.m., men wear shirts with collars and short or long sleeves (no t-shirts or tank tops), and slacks. Women wear dresses, skirts, slacks, culottes or tailored Bermuda-length shorts (no “short shorts” or cutoffs.) No jeans for men or women in the evenings. In summer, men can wear dress Bermudas.

The Island

Do I need a passport to travel to Palm Island?

Yes. A valid passport is required for travelers going to Palm Island via Barbados and as of December 31, 2005, a passport will be required for all US and Canadian citizens traveling to the Caribbean.

We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island.

For information on obtaining or renewing a US passport please click here.

I know the resort is in an island, but is there any shopping nearby?

You can take the short boat ride to Union Island and visit the town and shops there.

What kinds of additional services are provided by Palm Island?

For an additional charge, guests can arrange a boat charter, scuba excursions, deep sea fishing, snorkeling in the Tobago Cays and private picnic lunches served at one of 4 designated picnic areas on Palm Island

How do I get to Palm Island?

If you book your international flights to Grantley Adams International Airport, Barbados, (BGI) we can deal with all the other logistics. It is as easy as that. We will meet you on your arrival and take care of your luggage and your ongoing travel. Your next stop will be the short flight to Union Island. From here you will be whisked away on our launch for the ten minute ride to Palm Island Resort & Spa.

How far away is the nearest ATM machine?

There is an ATM machine in Union Island. Guest Services will arrange a visit if necessary. Also the hotel can provide a cash advance on your Credit Card however a 5% commission will be applied.

Resort

Is late check-out available or may I have a courtesy room if I have a late departure?

Yes, depending on individual situations, we will accommodate your needs.

What is required at check-in?

At check-in, guests are required to present valid government-issued identification (passport, driver’s license, ID card) along with a valid major credit card. This helps us confirm your arrival, and helps protect our guests by assisting with our fraud prevention measures. At check-in, a US $350 pre-authorization will be processed on your card to cover any incidental purchases or similar expenses. Incidental purchases may include things like tours, excursions, gift shop purchases, and dining in our specialty restaurant. We understand that not all guests incur additional charges during their stay, but this process assists the resort with fraud prevention. The pre-authorization is released at check-out, assuming you have not charged any purchases to your room.

Do you have Internet access?

Internet access is limited due to the remote location of our island paradise, but is available in the Library and Reception areas. The Seagrape Suites and Villas also have Internet access.

Is there a gift shop at the resort?

Yes, we have a gift shop where you will find everything from beachwear and flip-flops to cold beverages and snacks.

What are the luggage restrictions on the flight from Barbados to Union Island?

Typically, you are allowed to bring one checked bag, and one carry on, as set out below.

  • Allowance of 1 standard piece of carry-on luggage per passenger not to exceed 13 lbs. (6 kilos).
  • One free checked bag per passenger not to exceed 44 lbs.
  • A second checked bag not to exceed 44 lbs (20 kilos) will be US $50.00 per bag.
  • A third checked bag not to exceed 44 lbs (20 kilos) will be US $100.00 per bag.
  • The maximum number of checked bags allowed per passenger will be 3 bags.

We always recommend traveling light and bringing the minimum amount of luggage to avoid airport and transfer delays. If you bring more than one checked bag, and one carry on, there may be delays and some of your luggage may not make the initial flight due to overall weight restrictions. Getting to Palm Island is the part of the adventure. Click here for details.

Do you have a Spa?

Yes, Palm Island Resort & Spa has a lovely Spa offering a wide variety of massage and beauty treatments, which can be purchased locally during your stay at the resort. Click here for more information.

What are the telephone charges to dial internationally?

The charges depend on the destination of the call, but are billed through a local operator and are subject to local and long distance charges.

Are there theme nights?

Every Wednesday night is BBQ night and Saturday night is Caribbean buffet at the Royal Palm Restaurant.